Retail Operations Specialist: Elevate Customer Experience

JCPenney; Buford (GA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Buford, GA is seeking an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. This early morning role works with a team to prepare merchandise, replenish stock, price and sign, unload shipments, and maintain the backroom standards.

You will support omnichannel initiatives such as Buy Online Pickup in Store, Ship from Store, and returns, while following merchandising plans to ensure availability and correct

Qualifications

• 1–2 years retail experience.
• Early morning shift.
• Collaborates with store team to execute plans.

Responsibilities

• Customer Service - assist customers and provide help as they shop.
• Executes pricing and signing across the store for accuracy.
• Replenish and restock to ensure availability and correct sizes.
• Receive and unload merchandise and prepare backroom.
• Maintain safe, clean backroom standards.
• Contribute to Omnichannel efforts (BOPIS, ship from store, returns).
• Carry out merchandising strategy and uphold presentation standards.
• Engage in continual learning from peers and training materials.

Skills

Customer service

Pricing accuracy

Stock replenishment

Merchandise receiving

Omnichannel operations

Job description

JCPenney in Buford, GA is seeking an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. This early morning role works with a team to prepare merchandise, replenish stock, price and sign, unload shipments, and maintain the backroom standards.

You will support omnichannel initiatives such as Buy Online Pickup in Store, Ship from Store, and returns, while following merchandising plans to ensure availability and correct