Retail Operations Specialist

Living Spaces; La Mirada (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces is seeking a Store Operations Lead to ensure consistent execution of store operations and a seamless customer experience. The role focuses on standardized work, inventory integrity, and adherence to processes across the store to support brand standards and sales performance.

The position emphasizes execution and accountability for daily tasks, including cash handling, pricing accuracy, reporting, and customer issue resolution, with opportunities to act as Manager on Duty as needed.

Qualifications

• High School Diploma or GED equivalent required.
• Minimum 3 years of retail experience in a direct customer interactive environment.
• Equivalent combination of education and experience will be considered.
• Experience with Microsoft Office; Tableau preferred.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with policies, standards, and customer expectations.
• Process and manage cash handling, complex transactions, and post-sale activities; act as Manager on Duty when assigned.
• Enforce standardized processes and SOP compliance through daily execution and reporting to store leadership.
• Resolve customer concerns using problem-solving and de-escalation techniques to maintain satisfaction.
• Maintain accurate inventory through receiving, storage, cycle counts, and transfers; fulfill customer orders including pickup and delivery.
• Collaborate with merchandising on floor resets, product placement, and visual standards.
• Verify pricing and signage through audits; correct discrepancies promptly.
• Produce daily operational reports across operations and warehousing to identify errors and support improvements.
• Provide sales floor support during high-traffic periods to maintain service standards.

Skills

Retail experience

Customer interaction

Microsoft Office

Tableau

Education

High School Diploma or GED

Job description

Living Spaces is seeking a Store Operations Lead to ensure consistent execution of store operations and a seamless customer experience. The role focuses on standardized work, inventory integrity, and adherence to processes across the store to support brand standards and sales performance.

The position emphasizes execution and accountability for daily tasks, including cash handling, pricing accuracy, reporting, and customer issue resolution, with opportunities to act as Manager on Duty as needed.