Retail Operations Lead

Living Spaces Furniture; Grand Prairie (TX); On-site; USD 51,836,000 - 67,337,000; Full time

Benefits offered by this job

Medical (full-time only)

Dental (full-time only)

Vision (full-time only)

401(k) with Company match (full and部分)

Vacation (full-time only)

Paid Sick Leave (full-time)

Flex or Health Spending Account (for <

Employee Assistance Program (full-time

Job summary

Living Spaces Furniture in Grand Prairie, TX seeks a Store Operations Lead to ensure consistent store execution and superior customer experience. This role focuses on validating day-to-day operations, maintaining inventory integrity, pricing accuracy, and adherence to SOPs while supporting merchandising, floor resets, and timely order fulfillment during peak periods.

You will work to maintain brand standards and drive sales through reliable, high-quality execution and service excellence.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of retail experience in a direct customer environment.
• Experience with high-volume operations is preferred.
• Equivalent combination of education and experience considered.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
• Process and manage cash handling, complex transactions, and post-sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
• Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution-related observations to store leadership to support service and operational consistency.
• Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
• Maintain accurate inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick-up and delivery processes, to ensure accuracy and timeliness.
• Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
• Verify accurate product pricing and point-of-purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct discrepancies promptly.
• Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance
• Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance.
• Provide sales floor support during high-traffic periods to maintain service standards and support customer experience execution.

Skills

Customer service

Cash handling

Inventory management

Operational excellence

Problem solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Tableau

Job description

Living Spaces Furniture in Grand Prairie, TX seeks a Store Operations Lead to ensure consistent store execution and superior customer experience. This role focuses on validating day-to-day operations, maintaining inventory integrity, pricing accuracy, and adherence to SOPs while supporting merchandising, floor resets, and timely order fulfillment during peak periods.

You will work to maintain brand standards and drive sales through reliable, high-quality execution and service excellence.