Retail Operations Senior Manager - Scale National Accounts

Skylight; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Skylight is seeking a Senior Manager of Retail Operations to lead our retail operations team and shape a multi-year roadmap for retailers, channels, and international growth. You will manage two Retail Operations Managers and collaborate with Sales, Planning, and Accounting to optimize OTIF, lead times and chargeback results.

The ideal candidate has 8+ years in retail fulfillment, strong financial acumen, and a track record with Costco, Walmart, Sam's Club, Target or Best Buy.

Qualifications

• 8+ years in retail fulfillment operations or supply chain management
• 3+ years leading retail logistics for national retailers
• 2+ years managing people (coaching & performance)
• Experience with national retailers (Costco, Walmart, Sam's Club, Target, Best Buy)
• Strong financial skills: landed cost, freight cost, chargeback ROI
• Experience with EDI, ERP (NetSuite or similar), and retailer portals

Responsibilities

• Lead and develop two Retail Operations Managers; coach weekly; review accounts; set standards.
• Hire for the team as we grow.
• Own the 12–24 month retail ops roadmap: retailers, channels, intl expansion, systems and 3PL capacity.
• Be the escalation point for retailer operations and vendor-compliance leaders.
• Run the quarterly reviews with our largest accounts alongside Sales.
• Own the cross-account scorecard: OTIF, fill rate, lead time, chargeback ROI; report monthly.
• Lead the chargeback and deduction prevention program; quantify savings.
• Own the retail order-to-cash process end to end with Sales, Accounting, and Planning (EDI 850/856/810; NetSuite).
• Work with Sales, Planning, and Purchasing on forecast-to-ship; container loads and inventory commitments.
• Work with the 3PL Manager on network design, site capacity, and retailer requirements at each warehouse.
• Evaluate build vs. buy and direct vs. distributor decisions; present to exec team.
• Lead new retailer onboarding and large product launches as the single accountable owner.
• Own freight strategy for retail: broker/carrier mix, prepaid vs. collect, rates, service.
• Build the operating rhythm: weekly team review, monthly business review, annual retailer calendar

Skills

Leadership

Communication

Financial analysis

People management

Strategic planning

Executive presentation

ERP/EDI familiarity

Education

Bachelor's degree in SCM/Logistics

Tools

EDI

ERP (NetSuite)

Retail portals

Job description

Skylight is seeking a Senior Manager of Retail Operations to lead our retail operations team and shape a multi-year roadmap for retailers, channels, and international growth. You will manage two Retail Operations Managers and collaborate with Sales, Planning, and Accounting to optimize OTIF, lead times and chargeback results.

The ideal candidate has 8+ years in retail fulfillment, strong financial acumen, and a track record with Costco, Walmart, Sam's Club, Target or Best Buy.