Strategic Ops Lead — Projects & Scale Automation

Skylight; United States; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Equity

401K matching

Wellness budget

Home-office budget

Unlimited PTO

Holiday Fridays off

Job summary

Skylight is seeking a Strategy and Special Projects Lead to drive the future direction of Operations across global retail and D2C channels. You will manage cross‑functional initiatives, design scalable data architectures, and lead high‑impact projects shaping order fulfillment, logistics, and inventory systems.

You will partner with Finance, Product, CX, and Marketing to align strategies and build automated tools that improve workflows, elevate performance, and enable scalable growth in a

Qualifications

• 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments.
• Proven track record of leading complex, high‑impact Operations projects from conception to successful implementation.
• Hands‑on, roll‑up‑your‑sleeves mindset: comfortable getting into the details and solving problems alongside the team.
• Experience with ERP systems (NetSuite) and operational technology (Pigment, SPS Commerce, TMS).
• Strong strategic systems thinking and ability to cross‑train and step into adjacent roles.
• Strong analytical skills for data‑driven decision making.
• Exceptional attention to detail and organizational abilities.
• Clear communication across departments and stakeholder alignment.
• Comfort with ambiguity and a solutions‑focused approach.
• Experience creating effective SOPs and operational frameworks.

Responsibilities

• Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long‑term company goals.
• Build data architecture and automated systems to transform operations from reactive to proactive.
• Lead mission‑critical projects with a hands‑on approach: develop roadmaps and coordinate cross‑functional teams.
• Elevate operational performance: drive automation, tooling, and processes to reduce manual work and unlock scale.
• Create documentation to ensure knowledge transfer and sustainable implementation.
• Validate new processes with methodical testing to guarantee flawless deployment.

Skills

Operations leadership

Supply chain

Data-driven decision making

Cross-functional collaboration

Project management

SOP development

Attention to detail

Communication

Ambiguity tolerance

Tools

NetSuite ERP

Pigment

SPS Commerce

Transportation Management Systems

Job description

Skylight is seeking a Strategy and Special Projects Lead to drive the future direction of Operations across global retail and D2C channels. You will manage cross‑functional initiatives, design scalable data architectures, and lead high‑impact projects shaping order fulfillment, logistics, and inventory systems.

You will partner with Finance, Product, CX, and Marketing to align strategies and build automated tools that improve workflows, elevate performance, and enable scalable growth in a