Strategic Operations Lead, Supply Chain & Growth Projects

Skylight; Northern (KY); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Equity package

401K matching

Wellness budget

Health, Dental & Vision plans

Job summary

Skylight, a fast-growing technology startup, is seeking a Strategy and Special Projects Lead to drive the Operations agenda across global retail and D2C channels. You will lead critical initiatives, shape data architectures, and build scalable processes with a customer-first mindset.

The role requires 8+ years in Operations, Supply Chain, and eCommerce fulfillment, plus hands-on leadership, ERP experience (NetSuite), and strong analytical skills.

Qualifications

• 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments.
• Proven track record of leading complex, high-impact Operations projects from conception to successful implementation
• Hands-on, roll-up-your-sleeves mindset: comfortable getting into the details, doing the work alongside the team, and directly solving problems—not just providing strategic direction or managing from a distance
• Hands-on experience with ERP systems (like NetSuite) and operational technology (like Pigment, SPS Commerce, and transportation management systems)
• Strong strategic systems thinking: able to identify upstream inefficiencies and also execute on detailed solutions
• Demonstrated ability to cross-train and step into adjacent roles to ensure organizational stability and momentum
• Strong analytical skills for data-driven decision making
• Exceptional attention to detail and organizational abilities
• Clear communication skills that bridge departmental boundaries
• Comfort with ambiguity and a solutions-focused approach
• Experience creating effective SOPs and operational frameworks

Responsibilities

• Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals
• Build our data architecture and implement automated systems that transform operations from reactive to proactive
• Lead mission-critical projects with a hands-on approach
• Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
• Run focused stand-ups that maintain momentum and accountability
• Balance strategic oversight with a willingness to roll up their sleeves and execute when needed
• Elevate operational performance: Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
• Turn data into actionable insights that drive strategic decisions
• Create documentation that ensures knowledge transfer and sustainable implementation
• Validate new processes with methodical testing to guarantee flawless deployment

Skills

Operations leadership

Supply chain

ecommerce fulfillment

ERP systems (NetSuite)

Data-driven decisions

Cross-functional collaboration

Project management

Analytical thinking

Tools

NetSuite ERP

Pigment

SPS Commerce

Transportation management systems

Job description

Skylight, a fast-growing technology startup, is seeking a Strategy and Special Projects Lead to drive the Operations agenda across global retail and D2C channels. You will lead critical initiatives, shape data architectures, and build scalable processes with a customer-first mindset.

The role requires 8+ years in Operations, Supply Chain, and eCommerce fulfillment, plus hands-on leadership, ERP experience (NetSuite), and strong analytical skills.