Senior Retail Ops Leader: Strategy, 3PL & Equity

Skylight; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Salary + Equity

401K matching

Wellness budget

Learning budget

Home-office budget

Health, Dental & Vision plans

Unlimited PTO

Job summary

Skylight is seeking a Senior Manager Retail Operations to lead our retail operations team and shape the long-term plan for shipping to retailers. You will manage two Retail Operations Managers and serve as the escalation point for retailer operations.

The ideal candidate has led retail operations for national retailers, coached managers, and can combine strategic thinking with hands-on execution to optimize OTIF, lead time, and cost across the 3PL network.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 8+ years in retail fulfillment operations or supply chain management.
• 3+ years leading retail logistics for national retailers.
• 2+ years managing people with coaching and performance management.
• Proven experience managing fulfillment for multiple national retailers (Costco, Walmart, Sam’s Club, Target, Best Buy).
• Strong financial skills: landed cost, freight cost, chargeback ROI, and business case building.
• Experience with EDI, ERP (NetSuite or similar), and retailer portals.
• Excellent written communication and ability to present to executives.

Responsibilities

• Lead and develop two Retail Operations Managers.
• Own the retail operations strategy and 12-24 month roadmap.
• Escalation point for retailer operations and vendor-compliance leaders.
• Run quarterly reviews with our largest accounts alongside Sales.
• Own cross-account scorecard: OTIF, fill rate, lead time, chargeback % of sales, freight cost per unit, and dispute win rate.
• Lead the chargeback and deduction prevention program.
• Own the retail order-to-cash process end to end with Sales, Accounting, and Planning: EDI (850 / 856 / 810), NetSuite, retailer portals, and where manual work should be automated.
• Work with Sales, Planning, and Purchasing on forecast-to-ship: how retailer forecasts turn into container loads, allocation rules, and inventory commitments.
• Work with the 3PL Manager on network design, site capacity, and retailer requirements at each warehouse.
• Evaluate build vs. buy and direct vs. distributor decisions with a clear business case, and present the recommendation to the executive team.
• Lead new retailer onboarding and large product launches as the single accountable owner.
• Own freight strategy for retail: broker and carrier mix, prepaid vs. collect, rates, and service.
• Build the operating rhythm: weekly team review, monthly business review, annual retailer compliance calendar.

Skills

Retail operations leadership

People management

Financial analysis

EDI/ERP experience

Executive communication

Strategic planning

Education

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field

Tools

NetSuite

EDI systems

Retail portals

Job description

Skylight is seeking a Senior Manager Retail Operations to lead our retail operations team and shape the long-term plan for shipping to retailers. You will manage two Retail Operations Managers and serve as the escalation point for retailer operations.

The ideal candidate has led retail operations for national retailers, coached managers, and can combine strategic thinking with hands-on execution to optimize OTIF, lead time, and cost across the 3PL network.