Global Retail Operations Lead

Skylight; United States; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Skylight, a technology startup building the OS of the family, seeks a Retail Operations Manager to own global retail fulfillment for big-box, specialty and international accounts including Target and Best Buy. You will ensure accurate on-time delivery, manage 3PL warehouses, freight carriers, and retailer operations teams.

The role requires strong analytical skills, attention to detail, and excellent communication.

Qualifications

• Bachelor's degree in SCM, Logistics, Business Administration, or related field.
• Strong analytical and problem-solving abilities with data-driven decision making.

Responsabilités

• Execute global fulfillment for your retail accounts to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
• Develop and monitor KPIs for your accounts, including on-time delivery, fill rate, lead time, chargeback %, and cost.
• Track incoming shipments and quantities, and run analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders, and incoming shipments to find gaps and surplus.
• Communicate with Retailer partners / inventory teams on planned future orders and open shipments.
• Partner with Sales and Planning on forecast changes.
• Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL, parcel).
• Manage 3PL fulfillment for your wholesale accounts, including creating and maintaining Standard Operating Procedures (SOPs) for each retailer.
• Own each retailer's routing guide and compliance requirements: labels, ASN accuracy, packaging, and appointment rules.
• Keep the 3PL current on changes.
• Monitor and report order processing lead times, troubleshoot, and elevate issues (missed appointments, missed ship dates, late deliveries, etc.) ensuring all Retailer criteria are met for each order.
• Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
• Maintain order management system of record - NetSuite - moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
• Lead dispute resolution for shipment penalties, order errors, or other fees assigned by the retailer, including documentation from the 3PL and carrier to submit through the retailer portal.
• Lead onboarding of new retail partners and new product launches into retail, with Sales, Planning, and the 3PL.
• Document your processes so your peer can cover your accounts, and cover theirs in return.
• Lead continuous improvement initiatives across global fulfillment operations.

Connaissances

Analytical skills

Attention to detail

Excellent communication skills

Formation

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

Outils

NetSuite

Warehouse management systems

Description du poste

Skylight, a technology startup building the OS of the family, seeks a Retail Operations Manager to own global retail fulfillment for big-box, specialty and international accounts including Target and Best Buy. You will ensure accurate on-time delivery, manage 3PL warehouses, freight carriers, and retailer operations teams.

The role requires strong analytical skills, attention to detail, and excellent communication.