Global Retail Logistics & Fulfillment Lead

Skylight; San Francisco (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Equity package

401K matching

Wellness budget

Home-office budget

Medical, dental & vision plans

Unlimited PTO

Company holidays on first Friday

Job summary

Skylight is seeking a Retail Operations Manager to own global wholesale fulfillment for big box, specialty, and international accounts. You’ll work closely with Sales, Planning, and 3PLs to ensure on-time delivery and optimal cost across US and international markets.

The role emphasizes building scalable processes, reporting, and SOPs, with a focus on KPI-driven performance and cross-functional collaboration. Strong analytical and communication skills are essential.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
• 4+ years of experience in retail fulfillment operations or supply chain management.
• Experience managing fulfillment with 3PLs to retailers.
• Experience with outbound transportation management and broker/carrier negotiations.
• Experience with EDI order flow (850/856/810) and retailer portals.
• Proficiency as a user of warehouse management systems.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Excellent project management skills and cross-cultural leadership.

Responsibilities

• Execute global fulfillment for retail accounts to optimize delivery performance and customer satisfaction.
• Develop and monitor KPIs such as on-time delivery, fill rate, lead time, and cost.
• Track shipments and inventory against retailer on-hand quantities and sell-through.
• Communicate with retailer partners on planned orders and coordinate with Sales and Planning on forecast changes.
• Establish and maintain relationships with 3PLs and outbound carriers.
• Manage 3PL fulfillment including SOPs and retailer routing guides.
• Monitor order processing lead times and troubleshoot issues to meet retailer criteria.
• Execute EDI documents to ensure timely retailer communication.
• Maintain NetSuite order management through fulfillment stages.
• Lead dispute resolution for shipment penalties and order errors.
• Handle onboarding of new retailers and product launches with cross-functional teams.
• Document processes for cross-coverage and lead continuous improvement in global fulfillment.

Skills

Retail fulfillment

Analytics

Project management

Data-driven decisions

Communication

Education

Bachelor’s in Supply Chain / Logistics

Tools

EDI systems (850/856/810)

NetSuite

Warehouse Management Software

Broker/Carrier negotiations

Job description

Skylight is seeking a Retail Operations Manager to own global wholesale fulfillment for big box, specialty, and international accounts. You’ll work closely with Sales, Planning, and 3PLs to ensure on-time delivery and optimal cost across US and international markets.

The role emphasizes building scalable processes, reporting, and SOPs, with a focus on KPI-driven performance and cross-functional collaboration. Strong analytical and communication skills are essential.