Auction Operations & Customer Service Specialist

CarMax Business Services; Illinois; On-site; USD 22,041 - 34,440; Full time

Job summary

CarMax is seeking a Business Operations Associate at our Montgomery, IL location to support store operations, handle cash, audits and paperwork with accuracy and integrity. You'll deliver strong customer service, assist multiple departments, and help maintain secure processes in a fast-paced team setting.

You will process retail and wholesale paperwork, manage auction and appraisal transactions, and contribute to accurate titles, funding, and compliance while upholding CarMax’s standards.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Organizational skills

Attention to detail

Data entry

Cash handling

Communication

Job description

CarMax is seeking a Business Operations Associate at our Montgomery, IL location to support store operations, handle cash, audits and paperwork with accuracy and integrity. You'll deliver strong customer service, assist multiple departments, and help maintain secure processes in a fast-paced team setting.

You will process retail and wholesale paperwork, manage auction and appraisal transactions, and contribute to accurate titles, funding, and compliance while upholding CarMax’s standards.