Retail Operations Manager — Guest Experience Leader

Buckle; Greenville (SC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Insurance

Spending and Savings Accounts

Paid Time Off

401(k) Retirement Plan

Performance Bonuses

Leave Options

Employee Assistance Program

Job summary

Buckle is seeking an Operations Manager in Greenville, SC to drive daily store operations and guest experience. The role may also cover duties of Freight Coordinator and Visual Merchandiser based on business needs and store volume.

The position requires supervising tasks, coordinating with management, and ensuring policies, safety, and loss prevention practices are followed. It offers full-time hours and benefits.

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Responsibilities

• The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.”
• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Complete the Operations Manager daily disciplines.
• Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
• Monitor reservation application, including Guest follow-up, team education, and product reservation.
• Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates.
• Complete inventory reviews including year-end inventory.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

Buckle is seeking an Operations Manager in Greenville, SC to drive daily store operations and guest experience. The role may also cover duties of Freight Coordinator and Visual Merchandiser based on business needs and store volume.

The position requires supervising tasks, coordinating with management, and ensuring policies, safety, and loss prevention practices are followed. It offers full-time hours and benefits.