Retail Operations Manager: Growth & Customer Experience

Talbots; Eugene (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Incentives

Benefits

Discounts

Referral program

Travel/shopping/concert discounts

Job summary

Talbots in Eugene, OR, part of a premier omni‑channel retailer of women's clothing, shoes, and accessories, seeks an experienced leader for store operations and customer service. You will coach associates, drive sales, and ensure top‑notch clientelling while upholding brand standards in a fast‑paced environment.

The role emphasizes hospitality, teamwork, and operational excellence, with regular floor sets and a focus on delivering memorable shopping experiences to every customer.

Qualifications

• Experience in specialty retail with emphasis on store operations or visual merchandising.
• Professional demeanor with strong work ethic and respectful communication.
• Customer-centric approach focusing on delivering exceptional service to drive sales.

Responsibilities

• Create and maintain a culture of hospitality through exceptional customer experiences.
• Provide meaningful customer service to promote products and build brand relationships.
• Achieve sales and service metrics across Clientelling/Outreach and related programs.
• Partner with the Manager to lead the team in all areas of operations.
• Plan and execute floor sets, window displays, and interior marketing efforts.
• Educate and reinforce brand standards and company policies.

Skills

Store operations

Visual merchandising

Customer service

Leadership

Education

High School Diploma

Tools

POS system

iPad/Handheld devices

Job description

Talbots in Eugene, OR, part of a premier omni‑channel retailer of women's clothing, shoes, and accessories, seeks an experienced leader for store operations and customer service. You will coach associates, drive sales, and ensure top‑notch clientelling while upholding brand standards in a fast‑paced environment.

The role emphasizes hospitality, teamwork, and operational excellence, with regular floor sets and a focus on delivering memorable shopping experiences to every customer.