Retail Sales Manager — Growth, Coaching & Service

The Talbots LLC; Lansing (MI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Merchandise discount 50-70%

Referral incentive program

Discounts on travel

Discounts on shopping

Discounts on concerts

Job summary

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s timeless and timely, quality craftsmanship and gracious service.

We seek a passionate sales professional who delivers exceptional customer service, offers style advice, coaches teammates, and performs store operations with a collaborative spirit. Flexible scheduling including weekends is required; ability to lift up to 40 lbs.

Qualifications

• Customer-centric approach with strong work ethic and professional conduct.
• Ability to coach and mentor team associates based on strengths.
• Comfortable working in a fast-paced retail environment.
• Ability to lift and move up to 40 lbs and work a flexible schedule including weekends and holidays.
• Technological aptitude to navigate POS/iPad/handheld systems.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Help customers look and feel their best by providing style advice.
• Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
• Achieve sales and hospitality driven metrics in key measurable areas including clientelling/outreach and appointment setting.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
• Understand the balance between operational and selling energy and ensure proper planning/scheduling.
• Maintain knowledge of fashion trends and key business drivers to identify opportunities that maximize sales.

Skills

Customer-centric

Style advice

Training & coaching

Job description

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s timeless and timely, quality craftsmanship and gracious service.

We seek a passionate sales professional who delivers exceptional customer service, offers style advice, coaches teammates, and performs store operations with a collaborative spirit. Flexible scheduling including weekends is required; ability to lift up to 40 lbs.