Retail Operations Leader: Growth & Customer Experience

The Talbots LLC; Camp Hill (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Merchandise discount 50-70%

Referral program

Travel discounts

Job summary

Talbots is seeking a seasoned retail leader to guide store operations in Camp Hill. You will drive guest experience, sales results, and team development on a busy fashion floor.

As a hands-on manager, you’ll plan floor sets, coach associates, ensure visual standards, and uphold company policies. This role offers growth, comprehensive benefits, and a supportive culture. Flexibility to open/close and work weekends/holidays is required.

Qualifications

• Two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Skills

Leadership experience

Customer-centric

Professionalism

Communication

Coaching / mentoring

Organized planning

Brand standards

POS systems

Tools

POS Systems

Job description

Talbots is seeking a seasoned retail leader to guide store operations in Camp Hill. You will drive guest experience, sales results, and team development on a busy fashion floor.

As a hands-on manager, you’ll plan floor sets, coach associates, ensure visual standards, and uphold company policies. This role offers growth, comprehensive benefits, and a supportive culture. Flexibility to open/close and work weekends/holidays is required.