Retail Operations Leader - Hospitality & Growth

Talbots; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Merchandise discount 50–70%

Referral incentive program

Benefits package

Job summary

Talbots in Keystone IN-Indianapolis is seeking an experienced retail leader to drive store operations and visual merchandising while delivering exceptional customer service. You will coach and mentor a diverse team to achieve sales goals and maintain brand standards.

Responsible for floor sets, merchandising displays, scheduling, and compliance with company policies; you’ll balance operational efficiency with a high-energy selling environment and foster an inclusive, customer-focused culture in

Qualifications

• Two+ years of specialty retail experience with emphasis on store operations or visual merchandising.
• Professional integrity, strong work ethic, and respect for others.
• Customer-centric mindset with focus on delivering exceptional service.

Responsibilities

• Create a culture of hospitality and foster strong customer relationships.
• Provide an exceptional customer service experience to promote products and brand.
• Meet sales and service metrics through clientelling, outreach, and events.
• Plan, execute, and lead floor sets and window/interior merchandising displays.
• Educate, train, and reinforce brand standards and store policies.
• Balance operational needs with selling energy through scheduling and task prioritization.
• Stay informed on fashion trends and competitive landscape to drive opportunities.
• Ensure compliance with company policies and employment laws.

Skills

Store operations

Visual merchandising

Customer service

Leadership

Coaching

Communication

Team management

Tools

POS systems

Job description

Talbots in Keystone IN-Indianapolis is seeking an experienced retail leader to drive store operations and visual merchandising while delivering exceptional customer service. You will coach and mentor a diverse team to achieve sales goals and maintain brand standards.

Responsible for floor sets, merchandising displays, scheduling, and compliance with company policies; you’ll balance operational efficiency with a high-energy selling environment and foster an inclusive, customer-focused culture in