Retail Operations Leader: Elevate Store Performance & Team

Sephora; Santa Monica (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Santa Monica, CA is seeking an Operations Leader to drive store efficiency, oversee inventory and merchandising, and coach the team to deliver an exceptional client experience.

You will lead with impact, manage replenishment, support events, and promote Sephora standards while fostering an inclusive, high-performance culture. This full-time, hourly non-exempt role requires at least two years of leadership in retail operations and a passion for developing people.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams.
• Strong attention to detail with problem-solving and organizational skills.
• Effective time management in a dynamic environment.
• Excellent communication and interpersonal skills.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and operational standards.
• Drive brand presentation: lead visual merchandising, events, and store maintenance.
• Support client experience: collaborate to deliver exceptional service and hit store goals.
• Coach and develop: train team members on processes, selling behaviors, metrics, and initiatives.
• Foster inclusivity and teamwork: promote an open, empowered culture.
• Uphold Sephora standards: follow policies and ensure a safe, enjoyable shopping experience.

Skills

Leadership

Coaching

Customer service

Team motivation

Time management

Attention to detail

Job description

Sephora in Santa Monica, CA is seeking an Operations Leader to drive store efficiency, oversee inventory and merchandising, and coach the team to deliver an exceptional client experience.

You will lead with impact, manage replenishment, support events, and promote Sephora standards while fostering an inclusive, high-performance culture. This full-time, hourly non-exempt role requires at least two years of leadership in retail operations and a passion for developing people.