Retail Operations Leader: Elevate Store Performance

PetSmart Store Support Group, Inc.; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, a leading retailer in pet care, seeks a Retail Operations Manager to drive store-level excellence. You will oversee merchandising, inventory, pet care operations, opening/closing, and lead associates while delivering financial results and maintaining a safe, organized environment.

Collaborative leadership and strong communication are essential as you manage staffing, training, and policy adherence to uphold PetSmart's standards across store operations.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, and coaching.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
• Effectively communicates company information and priorities to associates to ensure alignment.
• Recognizes and celebrates associates driving overall associate engagement.

Skills

Retail leadership

Communication skills

Computer proficiency

Organizational skills

Customer focus

Tools

POS systems

Inventory software

Job description

PetSmart, a leading retailer in pet care, seeks a Retail Operations Manager to drive store-level excellence. You will oversee merchandising, inventory, pet care operations, opening/closing, and lead associates while delivering financial results and maintaining a safe, organized environment.

Collaborative leadership and strong communication are essential as you manage staffing, training, and policy adherence to uphold PetSmart's standards across store operations.