Retail Operations Leader: Elevate Store Performance

PetSmart Store Support Group, Inc.; Charlottesville (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid weekly

Health benefits

401k with company match

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores, including merchandising, inventory, pet care operations, opening and/or closing the store, leading associates, financial outcomes, and maintaining a safe and organized environment.

This role emphasizes people leadership, staffing coordination, training, and performance coaching, while ensuring compliance with policies and delivering a great store experience for pets and

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability; can work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Lead and coach associates; delegate tasks; ensure accountability.
• Oversee staffing coverage for store processes and activities.
• Ensure health, safety, and welfare of store pets and customers; maintain clean, safe store environment.
• Oversee inventory management and pricing processes; monitor stock levels and replenishment.

Skills

Retail leadership

People leadership

Merchandising

Computer proficiency

Job description

PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores, including merchandising, inventory, pet care operations, opening and/or closing the store, leading associates, financial outcomes, and maintaining a safe and organized environment.

This role emphasizes people leadership, staffing coordination, training, and performance coaching, while ensuring compliance with policies and delivering a great store experience for pets and