Retail Operations Leader – Elevate Store Performance

PetSmart Store Support Group, Inc.; Lubbock (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health benefits

401k match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager to drive operational excellence in stores, overseeing merchandising, inventory, pet care operations, and staffing. The role includes leading associates, managing financial outcomes, and maintaining a safe, organized environment aligned with PetSmart's vision, mission, and values.

The position emphasizes people leadership, store accountability, and adherence to store policies, with responsibilities spanning opening/closing, vendor relations, and

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances; delegate and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee inventory management, pricing processes, and store standards; ensure a safe environment for associates and customers.

Skills

Retail leadership

Job description

PetSmart is seeking a Retail Operations Manager to drive operational excellence in stores, overseeing merchandising, inventory, pet care operations, and staffing. The role includes leading associates, managing financial outcomes, and maintaining a safe, organized environment aligned with PetSmart's vision, mission, and values.

The position emphasizes people leadership, store accountability, and adherence to store policies, with responsibilities spanning opening/closing, vendor relations, and