Retail Operations Leader - Elevate Store Performance

PetSmart, Inc.; Marysville (WA); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role covers merchandising and inventory management, pet care operations, opening/closing, leading associates, financial outcomes, and maintaining a safe, organized environment.

The position emphasizes people leadership, store experience, expense management, and compliance with policies to ensure a

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsabilités

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; onboarding, reviews, labor management, mentoring.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee staffing coverage for pivotal areas of the store and ensure alignment with store priorities.

Connaissances

Retail leadership

Team coaching

Staff scheduling

Inventory management

Description du poste

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role covers merchandising and inventory management, pet care operations, opening/closing, leading associates, financial outcomes, and maintaining a safe, organized environment.

The position emphasizes people leadership, store experience, expense management, and compliance with policies to ensure a