Retail Operations Leader - Grow Store Performance

PetSmart, Inc.; Sheboygan Falls (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Process Leader (Retail Operations Manager) to drive operational excellence across our stores, while upholding the company’s vision, mission, and values. You will oversee merchandising, inventory, pet care operations, and safety, while leading store teams to deliver strong financial outcomes.

The role requires 3+ years of retail leadership, full-time availability, and a proven ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• 3+ years of retail leadership or equivalent experience.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead and coach associates to meet store goals and customer needs.
• Oversee inventory management, pricing, and merchandising.
• Support staffing, onboarding, and performance development.

Skills

People leadership

Communication

Operational excellence

Tools

Computer applications

Job description

PetSmart is seeking a Process Leader (Retail Operations Manager) to drive operational excellence across our stores, while upholding the company’s vision, mission, and values. You will oversee merchandising, inventory, pet care operations, and safety, while leading store teams to deliver strong financial outcomes.

The role requires 3+ years of retail leadership, full-time availability, and a proven ability to manage multiple tasks in a fast-paced retail environment.