Retail Operations Leader: Elevate Store Experience

PetSmart Store Support Group, Inc.; North Charleston (SC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Join PetSmart to lead a team, manage daily store activities, and contribute to a culture

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store.
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable for and provides oversight for the healthcare of store owned pets, inventory management and pricing processes, and care for sick store-owned pets.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversight of Buy Online/Pick Up In Store and Ship From Store programs.
• Identifies and reacts to sales trends through analysis and merchandising activities.
• Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
• Maintains store standards and leads a culture of empowerment through compliance.
• Ensures a safe environment for associates, pets, and pet parents.

Skills

Retail leadership

Computer skills

Communication skills

Ability to work under pressure

Attention to detail

Job description

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Join PetSmart to lead a team, manage daily store activities, and contribute to a culture