Retail Operations Leader: Elevate Experience & Merch

Sephora; Naperville (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Inclusion & Belonging

Comprehensive healthcare and wellbeing

Job summary

Sephora in Naperville, IL is seeking an Operations Leader who will drive store operations, oversee inventory and merchandising, and coach teammates to deliver an exceptional client experience.

You’ll lead with impact, manage replenishment and fulfillment, uphold Sephora standards, and foster a collaborative, inclusive culture. Minimum 2 years of leadership in retail operations, the ability to lift up to 50 pounds, and full-time availability for nights, weekends, and holidays are required.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment while ensuring operational standards.
• Lead visual merchandising and store presentation to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional client service and meet store goals.
• Coach and develop team members to build career paths and understand processes.
• Promote inclusivity and teamwork to foster a supportive work culture.
• Uphold Sephora policies and maintain a safe, enjoyable customer experience.

Skills

Leadership

Operations management

Team coaching

Communication

Time management

Attention to detail

Team motivation

Physical strength

Job description

Sephora in Naperville, IL is seeking an Operations Leader who will drive store operations, oversee inventory and merchandising, and coach teammates to deliver an exceptional client experience.

You’ll lead with impact, manage replenishment and fulfillment, uphold Sephora standards, and foster a collaborative, inclusive culture. Minimum 2 years of leadership in retail operations, the ability to lift up to 50 pounds, and full-time availability for nights, weekends, and holidays are required.