Retail Operations Lead: Drive Efficiency & Experience

SEPHORA; Oak Brook (IL); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora Oak Brook is seeking an Operations Leader to drive store operations, supervise the inventory, merchandising, and fulfillment processes, and elevate the client experience. You will lead the operations team, coach colleagues, and ensure exceptional store performance.

The role emphasizes coaching, attention to detail, and teamwork to meet sales goals while upholding Sephora standards and policies.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Ability to coach and develop teams to achieve goals.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment to meet operational standards.
• Lead visual merchandising and in-store promotions to uphold Sephora’s brand and drive sales.
• Collaborate with the team to deliver exceptional client experiences and achieve store goals.
• Coach and develop team members, guiding them through processes, selling behaviors, and performance metrics.
• Foster an inclusive, collaborative culture and ensure adherence to Sephora standards and safety policies.

Skills

Leadership experience

Team coaching

Problem solving

Organizational skills

Communication skills

Time management

Motivating teams

Job description

Sephora Oak Brook is seeking an Operations Leader to drive store operations, supervise the inventory, merchandising, and fulfillment processes, and elevate the client experience. You will lead the operations team, coach colleagues, and ensure exceptional store performance.

The role emphasizes coaching, attention to detail, and teamwork to meet sales goals while upholding Sephora standards and policies.