Retail Operations Leader — Drive Store Excellence & Growth

sephora.com; Chattanooga (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Job summary

Sephora in Chattanooga, TN is seeking an Operations Leader to drive store efficiency and deliver an exceptional client experience. You will lead the operations team, supervise inventory and merchandising, and coach colleagues to perform at their best in a fast-paced retail environment.

The role emphasizes people development, accountability, and a strong focus on operational standards, brand presentation, and customer service to support store goals and Belong to Something Beautiful.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience by delivering exceptional service and contributing to store goals
• Coach and develop team members on processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork to promote a culture of openness
• Uphold Sephora standards and help create a safe and enjoyable shopping experience

Skills

Leadership

Inventory management

Coaching

Customer service

Job description

Sephora in Chattanooga, TN is seeking an Operations Leader to drive store efficiency and deliver an exceptional client experience. You will lead the operations team, supervise inventory and merchandising, and coach colleagues to perform at their best in a fast-paced retail environment.

The role emphasizes people development, accountability, and a strong focus on operational standards, brand presentation, and customer service to support store goals and Belong to Something Beautiful.