Retail Operations Leader: Elevate Store Performance

sephora.com; Montville (CT); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discount

Job summary

Sephora is seeking an Operations Leader to drive store operations, inventory control, and merchandising excellence. You will lead the operations team, coach staff, and ensure a superb client experience in a fast-paced retail environment.

The role emphasizes developing people, maintaining Sephora’s brand presentation, and achieving store goals through effective leadership and operational discipline.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and maintain operational standards.
• Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional service and contribute to store goals.
• Coach and develop team members, guiding their growth and adherence to processes and metrics.
• Foster an inclusive culture and promote teamwork.
• Uphold Sephora standards and ensure a safe, enjoyable shopping experience.

Skills

Leadership

Coach and develop

Communication

Time management

Problem-solving

Organizational skills

Team motivation

Interpersonal skills

Job description

Sephora is seeking an Operations Leader to drive store operations, inventory control, and merchandising excellence. You will lead the operations team, coach staff, and ensure a superb client experience in a fast-paced retail environment.

The role emphasizes developing people, maintaining Sephora’s brand presentation, and achieving store goals through effective leadership and operational discipline.