Retail Operations Leader — Drive Sales & Guest Experience

KnitWell Group; Plymouth (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Merchandise discount 50-70%

Referral program

Discounts on travel, shopping, events

Job summary

KnitWell Group in Plymouth, MA is seeking an experienced retail leader to drive store operations and deliver exceptional customer experiences. The role focuses on merchandise presentation, team leadership, and delivering results in a fast-paced environment.

You will coach associates, manage scheduling, and uphold brand standards while building relationships with customers and the community. A strong communicator who can mentor staff and execute plans to grow sales is essential.

Qualifications

• Extensive experience in specialty retail store operations and visual merchandising.
• Customer-centric mindset with focus on service-driven sales.
• Strong communication and leadership capabilities.

Responsibilities

• Create a hospitality-focused store culture and build lasting customer relationships.
• Lead and train team to achieve sales and service metrics.
• Plan floor sets, displays, and brand standards while managing schedules.

Skills

Store operations

Visual merchandising

Customer service

Communication

Tools

POS/iPad/handhelds

Job description

KnitWell Group in Plymouth, MA is seeking an experienced retail leader to drive store operations and deliver exceptional customer experiences. The role focuses on merchandise presentation, team leadership, and delivering results in a fast-paced environment.

You will coach associates, manage scheduling, and uphold brand standards while building relationships with customers and the community. A strong communicator who can mentor staff and execute plans to grow sales is essential.