Sales Manager — Growth, Coaching & Customer Experience

The Talbots LLC; Marlborough (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Merchandise discount

Referral incentive program

Travel/entertainment discounts

Job summary

KnitWell Group is seeking a customer-focused retail associate in Marlborough, MA to deliver exceptional service and drive store sales. You will assist customers with styling, manage product recommendations, and uphold brand standards while supporting a collaborative team.

The role emphasizes building relationships, meeting sales targets, and coaching teammates to sustain a high-energy, guest-centric environment in a busy marketplace.

Qualifications

• Customer-focused approach essential for creating in-store experiences.
• Strong sales mindset with ability to drive traffic and convert through service.
• Excellent communication and interpersonal skills across diverse customers.
• Experience coaching and mentoring team members to achieve targets.

Responsibilities

• Create hospitality-focused customer experiences that foster lasting relationships.
• Assist customers with styling and product selection based on needs.
• Provide high-quality service that promotes the brand and builds loyalty.
• Meet sales and service metrics through clientelling, outreach, and events.
• Coach and train team to maintain consistent selling standards.

Skills

Customer service

Sales driven

Effective communication

Team coaching

POS/iPad systems

Adaptability

Merchandising

Tools

POS systems

Job description

KnitWell Group is seeking a customer-focused retail associate in Marlborough, MA to deliver exceptional service and drive store sales. You will assist customers with styling, manage product recommendations, and uphold brand standards while supporting a collaborative team.

The role emphasizes building relationships, meeting sales targets, and coaching teammates to sustain a high-energy, guest-centric environment in a busy marketplace.