Retail Operations Leader | Customer Service & Receiving

Burlington Stores, Inc.; Hazlet Township (NJ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Hazlet, NJ seeks an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and model Burlington’s Core Values while driving results.

You will coach supervisors, manage receiving processes, act as Manager on Duty, support staffing and training, and collaborate with district and regional management to deliver excellent service and store performance.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail leadership

Team building

Customer service excellence

Scheduling software

Flexibility in schedule

Job description

Burlington Stores, Inc. in Hazlet, NJ seeks an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and model Burlington’s Core Values while driving results.

You will coach supervisors, manage receiving processes, act as Manager on Duty, support staffing and training, and collaborate with district and regional management to deliver excellent service and store performance.