Retail Operations Leader

Trulieve; Tampa (FL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve is seeking an Assistant General Manager to support the General Manager in leading store operations and staff. You will help manage inventory, drive service standards, and ensure regulatory compliance while delivering a top-tier patient experience.

You will supervise a 40+ person team, train and coach staff, control labor usage, and maintain brand standards. This role requires strong communication and a customer-focused mindset to meet performance goals.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees.
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations when on duty.
• Maintain professional working relationships with business partners.
• Assist the General Manager in managing labor budget to meet the needs of the business.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Skills

Management experience

Cash handling

Training & development

Customer service

Data analysis

Communication

English proficiency

Team supervision

Interpersonal skills

Adaptability

Job description

Trulieve is seeking an Assistant General Manager to support the General Manager in leading store operations and staff. You will help manage inventory, drive service standards, and ensure regulatory compliance while delivering a top-tier patient experience.

You will supervise a 40+ person team, train and coach staff, control labor usage, and maintain brand standards. This role requires strong communication and a customer-focused mindset to meet performance goals.