Retail Store Operations Lead

FALL CREEK FARM & NURSERY; Englewood (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Benefits package

Job summary

Trulieve in Florida seeks an Assistant General Manager to support the General Manager in leading store operations, supervising staff, and ensuring high service standards.

You will oversee inventory, regulatory compliance, and daily store activities while coaching a team of 40+ employees to achieve performance objectives. This role requires strong leadership, confidentiality, and customer-focused excellence.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism; maintain confidentiality and discretion.
• Able to communicate in conversational English with customers and team members.
• Proven ability to analyze data and inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Plan and implement strategies with the General Manager to drive service standards and sales.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Communicate and ensure compliance with SOPs across the team.
• Coach, train and develop the team to meet service standards and objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations on duty.
• Maintain relationships with business partners.
• Assist the General Manager in managing the labor budget.
• Maintain confidentiality and compliance.
• Perform other tasks as assigned by management.

Skills

Two years experience

Management experience

Cash handling

Team training

Confidentiality

English communication

Data analysis

Customer service

Job description

Trulieve in Florida seeks an Assistant General Manager to support the General Manager in leading store operations, supervising staff, and ensuring high service standards.

You will oversee inventory, regulatory compliance, and daily store activities while coaching a team of 40+ employees to achieve performance objectives. This role requires strong leadership, confidentiality, and customer-focused excellence.