Retail Operations Lead - Team, Merch & Customer Experience

Sodexo; Worcester (MA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off and Holidays

Tuition Reimbursement

Job summary

Sodexo in Worcester, MA is seeking a hands-on Retail Operations Manager to lead frontline teams, manage priorities, and drive customer satisfaction. You will set direction, deploy resources, and coach staff to deliver smooth daily operations in a fast-paced retail environment.

This role emphasizes team development, cash handling compliance, POS accuracy, and partnership with vendors to keep merchandise flowing.

Qualifications

• Must be able to manage cash handling procedures and POS systems with accuracy.

Responsibilities

• Drive daily operations to deliver smooth, efficient, high-impact retail experiences.
• Lead, coach, and grow a motivated team of frontline staff and supervisors.
• Build strong connections with customers and ensure their needs are met with care and consistency.
• Manage cash handling procedures and ensure POS systems are running accurately and efficiently.
• Partner with vendors to keep products flowing and compliance on track.
• Bring merchandising and marketing strategies to life, keeping displays fresh and engaging.
• Champion a safe, clean, and organized space by upholding sanitation and safety standards.

Skills

Cash handling

POS systems

Team coaching

Time management

Customer service

Prioritization

Education

High school/GED

Job description

Sodexo in Worcester, MA is seeking a hands-on Retail Operations Manager to lead frontline teams, manage priorities, and drive customer satisfaction. You will set direction, deploy resources, and coach staff to deliver smooth daily operations in a fast-paced retail environment.

This role emphasizes team development, cash handling compliance, POS accuracy, and partnership with vendors to keep merchandise flowing.