Store Operations Lead - Sales, Service & Team Growth

Roche Bros. Supermarkets; Westwood (MA); On-site; USD 64,028 - 83,225; Full time

Job summary

Roche Bros. Supermarkets in Westwood, MA, seeks an Assistant Store Manager to support the Store Director in overseeing operations, ensuring customer satisfaction, and achieving profitability through effective merchandise, inventory, and labor cost control.

This role acts as Store Director in their absence and emphasizes strong leadership and customer service. Requirements include prior department manager experience, ServSafe certification, and the ability to work a schedule based on store needs.

Qualifications

• Must be 20 years of age.
• High school diploma or equivalent.
• Must have prior department manager experience and meet requirements for department management positions.
• Successful completion of all sections of the Assistant Store Manager training program.
• Ability to display initiative and work with limited supervision.
• Must be ServSafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Treat customers and associates in a courteous and friendly manner, commit to the “Golden Rule” and contribute to team building.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and professional manger.
• Develop and maintain a positive image in the community by becoming involved and reacting to its needs.
• Maintain excitement in the store through demos or other programs separating us from competitors.
• Guarantee outstanding product quality and presentation by supporting department managers and coordinating with merchandisers.
• Enforce hiring practices that provide equal employment opportunities for all without regard to race, color, religion, sex, age, national origin, or disability.
• Ensure fair and consistent treatment in administering discipline and confronting problems positively and directly using counseling sessions properly.
• Conduct weekly sales meetings with department managers to establish and achieve merchandising, sales and profit objectives.
• Plan and organize own time and work assignments effectively; delegate tasks and responsibilities effectively.
• Maintain ongoing programs of safety awareness and loss prevention. Make your store the safest place to work and shop.
• Guarantee the best-trained people in the industry, at every level of the store’s operation, by following through on training programs and conducting fair and timely performance reviews.
• Maintain a super-clean store by enforcing proper sanitation procedures and exceptional housekeeping standards. Live the “Cleaner’s Creed”.
• Ensure that customer complaints are resolved to the full satisfaction of the customer.
• Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry; this includes labor/scheduling laws, dress code and uniform requirements, sanitation regulations (particularly Roche Bros. sanitation program), associate shopping policies, parking rules, administrative paperwork (accident forms, personnel forms, etc.), and accounting and payroll paperwork (logs, invoices, inventory forms, etc.).
• Ensure that all schedules are accurate, within all labor laws, and within budget.
• Ensure all wage and hour policies and regulations are adhered to.
• Maximize profitability through creative merchandising and control of shrink.
• Ensure that displays are creative and cross-merchandised in all departments; displays and cases should be kept full to company standards.
• Product quality and presentation must meet company standards.
• Ensure price integrity through proper pricing and price changes. Price changes should be accurate and timely, making sure that all departments are signed properly.
• Guarantee that sale items are ordered properly and kept full.
• Work carefully to reduce shrink and control waste with proper product handling.
• Ensure that company standards of safety, proper food handling practices, sanitation, and productivity are maintained through training, delegation, supervision and evaluation.
• Enforce all health regulations and cooperate with all governmental regulatory agencies.
• Assure all records (inventories, etc.) are maintained accurately and timely.
• Minimize all store expenses without compromising store conditions or customer service levels (i.e. payroll, supply ordering and use, etc., others: utilities, rubbish, telephone, etc.).
• Achieve payroll consistently by meeting budgets; communicate obstacles.
• Achieve gross profits consistently.
• Maintain ongoing security program at store level to protect company assets and control cash shortages (cashier and office), bad checks (follow up with phone calls and court), pilferage, shop lifting. Follow proper security procedures to prevent this.
• Be aware of and communicate new trends in the industry and competitive activity.

Skills

Department management

ServSafe certified

English proficiency

Initiative & supervision

Customer service orientation

Team orientation (RSTO)

Education

High school diploma or equivalent

Job description

Roche Bros. Supermarkets in Westwood, MA, seeks an Assistant Store Manager to support the Store Director in overseeing operations, ensuring customer satisfaction, and achieving profitability through effective merchandise, inventory, and labor cost control.

This role acts as Store Director in their absence and emphasizes strong leadership and customer service. Requirements include prior department manager experience, ServSafe certification, and the ability to work a schedule based on store needs.