Retail Customer Service Manager — Store Operations Leader

Stop & Shop; Boston (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Professional development

Job summary

Stop & Shop in Dorchester, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales targets, ensure safety and sanitation, recruit and onboard staff, and develop ongoing training to grow customer service excellence.

You will foster a diverse, positive culture, manage labor relations, and monitor performance to optimize efficiency and profitability while engaging with the local community and partners.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery or related field
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, self-starter with proven success
• Strong ability to influence and communicate across functions
• Excellent multitasking skills and ability to prioritize
• Demonstrated leadership and management abilities
• Exceptional written and verbal communication
• High level of customer service with a passion for exceeding expectations
• Creative and strategic thinking to drive improvement
• Strong organizational and time management skills
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Oversee daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain sanitation and safety compliance with regulations
• Recruit, hire and orient new hires while maintaining department talent
• Lead training completion and development plans for customer service staff
• Monitor performance and develop associates for growth
• Foster diversity and inclusion within the team
• Engage and retain staff by creating a positive work environment
• Manage labor relations and ensure compliance with policies and laws
• Cultivate best-in-class customer service and well-stocked stores
• Monitor key performance metrics and implement process improvements
• Manage departmental budgets and financial targets
• Conduct safety audits and maintain safe working conditions
• Engage with the local community and participate in outreach initiatives

Skills

Supervisory experience

Leadership

Communication

Multitasking

Customer service

Organizational skills

Flexible hours

Influence across functions

Results-driven

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Dorchester, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales targets, ensure safety and sanitation, recruit and onboard staff, and develop ongoing training to grow customer service excellence.

You will foster a diverse, positive culture, manage labor relations, and monitor performance to optimize efficiency and profitability while engaging with the local community and partners.