Customer Service Manager — Retail Ops Leader

Stop & Shop; Attleboro (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Associate discounts

Diverse culture

Job summary

Stop & Shop in Attleboro, MA is seeking a highly motivated Customer Service Manager to lead the daily operations of Front End, Online Pick-up and Cash Office, drive sales and profitability, and uphold sanitation and safety standards.

You'll recruit and orient new hires, develop talent, foster diversity, manage budgets, and deliver best-in-class service while engaging with the community and ensuring an exceptional customer experience.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery or related field.
• Strong communication and cross-functional collaboration skills.
• Proven track record of delivering high customer service standards.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Meet or exceed sales and profit targets while maintaining safety standards.
• Recruit, hire and orient new staff and manage department talent development.
• Lead training, evaluate performance and foster professional growth for associates.
• Ensure labor relations compliance and timely resolution of issues and grievances.
• Drive customer service excellence and high-quality product availability.
• Monitor key metrics and opportunities for process improvements and cost control.

Skills

Supervisory experience

Leadership

Customer service

Retail operations

Communication

Budget management

Education

Bachelor's degree in Business Administration/Retail Management

Job description

Stop & Shop in Attleboro, MA is seeking a highly motivated Customer Service Manager to lead the daily operations of Front End, Online Pick-up and Cash Office, drive sales and profitability, and uphold sanitation and safety standards.

You'll recruit and orient new hires, develop talent, foster diversity, manage budgets, and deliver best-in-class service while engaging with the community and ensuring an exceptional customer experience.