Retail Operations Lead - Part-Time Guest Experience

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 16,531 - 22,041; Part time

Job summary

Hersheypark is seeking a Part-Time Team Member to serve as a Department Manager on Duty (MOD) during the operating season. The role focuses on overseeing staff, ensuring SOP adherence, delivering exceptional guest service, and maintaining a clean, safe environment.

Responsibilities include inventory management, audits, scheduling, training, and supporting leadership tasks. Outdoor work is required, with a flexible schedule up to 36 hours per week across Memorial Day to Labor Day.

Qualifications

• Must be 18 years of age or older on the date of applying.
• Minimum of 2 years of supervisory experience, preferably in Retail operations.
• Knowledge of Child Labor Law regulations is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as department MOD, attend MOD meetings and oversee staff.
• Assist Managers with inventory tasks and ensure locations are stocked.
• Conduct audits and cycle counts to maintain inventory accuracy.
• Support with PAMs, Legacy Checks and Outstanding Employee Program.
• Provide training and supervision to team members.
• Assist with daily operating paperwork and scheduling.
• Provide exceptional guest service and engage with guests.
• Work in alternate areas as needed to support operations.
• Handle cashier resets and POS duties when necessary.

Skills

Supervisory experience

Guest service

Inventory management

Cash handling

Math skills

Team training

Tools

POS system

Job description

Hersheypark is seeking a Part-Time Team Member to serve as a Department Manager on Duty (MOD) during the operating season. The role focuses on overseeing staff, ensuring SOP adherence, delivering exceptional guest service, and maintaining a clean, safe environment.

Responsibilities include inventory management, audits, scheduling, training, and supporting leadership tasks. Outdoor work is required, with a flexible schedule up to 36 hours per week across Memorial Day to Labor Day.