Assistant Area Manager - Guest Experience

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free park admission

Employee discounts

Medical, dental, and vision coverage

401K contribution

Paid time off

Job summary

Hershey Entertainment and Resorts is seeking a Full-Time Guest Experience Leader for Hersheypark to oversee daily operations and department training. You will help ensure consistent guest service across Hersheypark, ZooAmerica, and seasonal events.

The role requires at least 2 years in related roles, 1+ year supervision, a valid driver's license, and a Bachelor’s degree or equivalent experience. Competitive benefits and career growth are offered.

Qualifications

• Minimum of 2 years of related experience.
• Industry Experience - Amusement Park, Hospitality/Tourism
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Must have a valid Drivers' License
• Relevant work experience can be substituted for education - 3 years

Responsibilities

• Experience operations by monitoring staffing levels and assigning staff to adapt to business needs. Direct and coach employees for Hersheypark, ZooAmerica, and Sweet Lights.
• Serve as Manager on Duty for the department and respond to guest and staff escalations. Provide coverage for Guest Experience SweetCore Supervisor shifts as needed.
• Provide training for the Hersheypark Guest Experience department employees while providing feedback to department leaders on ways to improve content and programming.
• Assist with guest recovery by maintaining a presence within the Guest Experience department and handling escalated issues.
• Lead off-season daily operations and assist with creating training components under department leadership's direction to prepare for in-season operations.
• Monitor labor and expenses with organizational audit standards to secure all company assets. Perform other duties as assigned.

Skills

Microsoft Office

Ticketing systems

Attention to detail

Supervisory experience

Education

Bachelor’s degree

Job description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for leading the daily Guest Experience operations and performing department training in order to provide greater continuity of service at Hersheypark. This position participates across the department for Guest Experience duty shifts and supports their focus area's Managers.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties

• Experience operations by monitoring staffing levels and assigning staff to adapt to business needs. Direct and coach employees for Hersheypark, ZooAmerica, and Sweet Lights.*
• Serve as Manager on Duty for the department and respond to guest and staff escalations. Provide coverage for Guest Experience SweetCore Supervisor shifts as needed.*
• Provide training for the Hersheypark Guest Experience department employees while providing feedback to department leaders on ways to improve content and programming.*
• Assist with guest recovery by maintaining a presence within the Guest Experience department and handling escalated issues.*
• Lead off-season daily operations and assist with creating training components under department leadership's direction to prepare for in-season operations.*
• Monitor labor and expenses with organizational audit standards to secure all company assets.* Perform other duties as assigned.

Qualifications

• Minimum of 2 years of related experience.
• Industry Experience - Amusement Park, Hospitality/Tourism
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Must have a valid Drivers' License
• Bachelor’s degree
• Relevant work experience can be substituted for education - 3 years

Knowledge, Skills, And Abilities

• Skilled in the use of Microsoft Office applications, Google Suite, and Windows.
• Proficient working with details on a daily basis for prolonged periods of time.
• Knowledgeable in ticketing systems.

Job Demands

• Climbing Ladders Occasional (
• Reaching Forward Frequent (34-66%)
• Climbing Stairs Occasional (<33%) (20ft maximum height)
• Lifting Occasional (<33%) (20lbs maximum weight)
• Reaching Overhead Occasional (
• Finger Dexterity Frequent (34-66%)
• Hand/Eye Coordination Frequent (34-66%)
• Stooping Occasional (
• Bending Occasional (
• Sitting Frequent (34-66%)
• Standing Frequent (34-66%)
• Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer