Retail Operations Lead - Outlet, Warehouse & Safety

Goodwill SWPA; Pittsburgh (Allegheny County); On-site; USD 48,000 - 58,000; Full time

Job summary

Goodwill Southwestern Pennsylvania is seeking an Assistant General Manager in Pittsburgh, PA. This hands-on leader will drive daily outlet operations, salvage, and distribution flow, acting as the on-site execution engine to ensure safety, staffing, and KPI adherence.

Responsibilities include coaching teams, conducting audits, coordinating with Transportation, and supporting hiring and onboarding. This role requires flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Demonstrated ability to lead shift execution in an active operational setting.
• Ability to properly use basic systems (email, Excel, Teams, reporting tools).
• Working knowledge of safety practices, labor deployment, and operational controls.

Responsibilities

• Lead daily shift execution across Outlet, Salvage execution, and Distribution/Warehouse functions to meet safety, service, throughput, and quality expectations.
• Reinforce and audit operational standards (housekeeping, staging, storage discipline, traffic flow, and safety zones).
• Coordinate with Transportation as directed to support trailer readiness, turns, and daily movement needs.
• Execute audits/checklists and correct quality misses through coaching, retraining, and process reinforcement.
• Enforce PPE, safe work practices, and hazard reporting; stop work and correct unsafe conditions immediately.
• Support hiring, onboarding, training, and schedule coverage planning; help stabilize staffing and reduce turnover.
• Track shift-level performance, capture issues, and communicate clearly to the GM and supervisors (wins, misses, constraints, needs).

Education

High school diploma or equivalent

Associates degree

Bachelor's degree

Job description

Goodwill Southwestern Pennsylvania is seeking an Assistant General Manager in Pittsburgh, PA. This hands-on leader will drive daily outlet operations, salvage, and distribution flow, acting as the on-site execution engine to ensure safety, staffing, and KPI adherence.

Responsibilities include coaching teams, conducting audits, coordinating with Transportation, and supporting hiring and onboarding. This role requires flexibility to work evenings, weekends, and holidays as needed.