General Manager

Goodwill SWPA; Pittsburgh (Allegheny County); On-site; USD 64,000 - 76,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a General Manager to lead day-to-day operations at the assigned site, including Outlet, Salvage, and Distribution/Warehouse flow. This hands-on role ensures safety, staffing, workflow planning, equipment readiness, and a strong customer experience, while upholding the organization’s standards of excellence.

You will coach front-line teams, partner with cross-functional peers, use data to adjust staffing and tactics, and maintain on-site presence

Qualifications

• High school diploma or equivalent
• Associates degree (or higher) with relevant experience
• Bachelor's degree with 1 year of experience or equivalent combinations

Responsibilities

• Lead daily shift execution across Outlet, Salvage, and Distribution/Warehouse functions to meet safety, service, throughput, and quality expectations.
• Partner with AGM and supervisors to ensure a smooth transition from plan to execution on every shift.
• Use data and observation (sales trends, peak flow, incident patterns, customer feedback) to adjust staffing and operational tactics as needed to drive site performance
• Maintain strong on-site presence—coach in the moment, resolve issues in real time, and model pace, quality, and ownership expectations.
• Lead distribution execution through the Distribution Supervisors, including receiving, staging, storage, replenishment support, and outbound readiness.
• Own day-to-day salvage execution at the site (sorting, baling, quality control, staging, and load prep) to ensure product is ready to spec and on time.
• Provide clear, timely communication to stakeholders on constraints, performance, staffing, and readiness.
• Lead daily/weekly operating rhythms (huddles, safety moments, KPI reviews, shift handoffs) and drive accountability to results.

Skills

People leadership

KPI-driven execution

Root-cause analysis

Coaching

Education

High school diploma or equivalent

Associates degree

Bachelors

Job description

Position Title: General Manager

Job Category: Retail

Requisition Number: GENER004706

Full-Time

Pittsburgh, PA 15205, USA

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The General Manager is a highly hands-on role responsible for leading and physically overseeing the day-to-day operations of an assigned site inclusive of Outlet operations, Distribution/Warehouse flow, and Salvage execution. This position owns the operational "heartbeat" of the building—daily staffing and coverage, safety and compliance, workflow planning, equipment readiness, customer experience, inventory discipline, throughput, and performance execution through their leadership team. This role is frequently on the floor and in operational areas, working shoulder-to-shoulder with front-line teams to remove barriers, make real-time decisions, and ensure the facility is safe, organized, productive, and customer-ready. Partnering closely with applicable cross-functional partners, the General Manager ensures the site delivers consistent shopper experience and supports safe, efficient, and sustainable recovery operations aligned to Goodwill's Operational Excellence and our People-First Culture.

Duties will also include but are not limited to:

• Lead daily shift execution across Outlet, Salvage execution, and Distribution/Warehouse functions to meet safety, service, throughput, and quality expectations.
• Partner with AGM and supervisors to ensure a smooth transition from "plan" to "execution" on every shift.
• Use data and observation (sales trends, peak flow, incident patterns, customer feedback) to adjust staffing and operational tactics as needed to drive site performance
• Maintain strong on-site presence—coach in the moment, resolve issues in real time, and model pace, quality, and ownership expectations.
• Lead distribution execution through the Distribution Supervisors, including receiving, staging, storage, replenishment support, and outbound readiness.
• Own day-to-day salvage execution at the site (sorting, baling, quality control, staging, and load prep) to ensure product is ready to spec and on time.
• Provide clear, timely communication to stakeholders (Transportation, Facilities, People Services, Finance, Retail/Field) on constraints, performance, staffing, and readiness.
• Lead daily/weekly operating rhythms (huddles, safety moments, KPI reviews, shift handoffs) and drive accountability to results.

External Hiring Range: $64,000 up to $76,000/year

Schedule: Will vary, must be available to work evenings, weekends, and holidays as required.

Travel: Local travel may will be required.

QUALIFICATIONS:

• High school diploma or equivalent AND 5 year of experience
• Associates degree AND 3 years of experience
• Bachelors AND 1 year of experience

REQUIRED EXPERIENCE:

• Multi-function site operations leadership across at least two of the following: outlet/retail, warehouse/distribution, production/salvage (leading daily execution and results through supervisors).
• People leadership + performance management: hiring, onboarding, training, scheduling/labor deployment, coaching, and corrective action in a high-volume environment.
• KPI-driven execution and operational problem-solving (throughput, productivity, labor efficiency, inventory discipline), including root-cause analysis and corrective actions.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.