Shift Operations Leader - People-First & Safety

Goodwill-of-Southwestern-Pennsylvani; Pittsburgh (Allegheny County); On-site; USD 48,000 - 58,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization whose mission supports job training and community programs through its outlets, salvage operations, and distribution centers. The Assistant General Manager leads daily site operations, ensuring safety, performance, and smooth workflow, and serves as Manager-on-Duty in the GM’s absence.

This role requires a high school diploma with 3 years of experience (or an associate's degree with 2 years, or a

Qualifications

• High school diploma or equivalent AND 3 year of experience
• Associates degree AND 2 years of experience
• Bachelors AND 1 months of experience

Responsibilities

• Lead daily shift execution across Outlet, Salvage execution, and Distribution/Warehouse functions to meet safety, service, throughput, and quality expectations.
• Reinforce and audit operational standards (housekeeping, staging, storage discipline, traffic flow, and safety zones).
• Coordinate with Transportation as directed to support trailer readiness, turns, and daily movement needs.
• Execute audits/checklists and correct quality misses through coaching, retraining, and process reinforcement.
• Enforce PPE, safe work practices, and hazard reporting; stop work and correct unsafe conditions immediately.
• Support hiring, onboarding, training, and schedule coverage planning; help stabilize staffing and reduce turnover.
• Track shift-level performance, capture issues, and communicate clearly to the GM and supervisors (wins, misses, constraints, needs).

Skills

Shift leadership

Operational excellence

Coaching

Safety

Team communication

Education

High school diploma

Associates degree

Bachelor's degree

Tools

Excel

Email

Teams

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization whose mission supports job training and community programs through its outlets, salvage operations, and distribution centers. The Assistant General Manager leads daily site operations, ensuring safety, performance, and smooth workflow, and serves as Manager-on-Duty in the GM’s absence.

This role requires a high school diploma with 3 years of experience (or an associate's degree with 2 years, or a