Mission-Driven Retail Operations Leader

Goodwill SWPA; Pittsburgh (Allegheny County); On-site; USD 64,000 - 76,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a General Manager to lead day-to-day operations at the assigned site, including Outlet, Salvage, and Distribution/Warehouse flow. This hands-on role ensures safety, staffing, workflow planning, equipment readiness, and a strong customer experience, while upholding the organization’s standards of excellence.

You will coach front-line teams, partner with cross-functional peers, use data to adjust staffing and tactics, and maintain on-site presence

Qualifications

• High school diploma or equivalent
• Associates degree (or higher) with relevant experience
• Bachelor's degree with 1 year of experience or equivalent combinations

Responsibilities

• Lead daily shift execution across Outlet, Salvage, and Distribution/Warehouse functions to meet safety, service, throughput, and quality expectations.
• Partner with AGM and supervisors to ensure a smooth transition from plan to execution on every shift.
• Use data and observation (sales trends, peak flow, incident patterns, customer feedback) to adjust staffing and operational tactics as needed to drive site performance
• Maintain strong on-site presence—coach in the moment, resolve issues in real time, and model pace, quality, and ownership expectations.
• Lead distribution execution through the Distribution Supervisors, including receiving, staging, storage, replenishment support, and outbound readiness.
• Own day-to-day salvage execution at the site (sorting, baling, quality control, staging, and load prep) to ensure product is ready to spec and on time.
• Provide clear, timely communication to stakeholders on constraints, performance, staffing, and readiness.
• Lead daily/weekly operating rhythms (huddles, safety moments, KPI reviews, shift handoffs) and drive accountability to results.

Skills

People leadership

KPI-driven execution

Root-cause analysis

Coaching

Education

High school diploma or equivalent

Associates degree

Bachelors

Job description

Goodwill of Southwestern Pennsylvania is seeking a General Manager to lead day-to-day operations at the assigned site, including Outlet, Salvage, and Distribution/Warehouse flow. This hands-on role ensures safety, staffing, workflow planning, equipment readiness, and a strong customer experience, while upholding the organization’s standards of excellence.

You will coach front-line teams, partner with cross-functional peers, use data to adjust staffing and tactics, and maintain on-site presence