Assistant Store Manager: Lead Retail & Community Impact

Goodwill SWPA; Pittsburgh (Allegheny County); On-site; USD 2,562,000 - 2,893,000; Full time

Job summary

Goodwill SWPA in Pittsburgh, PA is seeking an Assistant Store Manager to support daily store operations and lead staff while driving sales and delivering excellent customer service.

The role requires strong leadership, communication, and problem-solving abilities, with flexibility to work evenings, weekends, and holidays. Local travel may be required. External hiring range: $18.60–$21.00 per hour.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in management required.
• Internal candidates will be considered with High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role.

Responsibilities

• Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/ outlet operates efficiently.
• Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
• Possess excellent oral/ written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Goodwill SWPA in Pittsburgh, PA is seeking an Assistant Store Manager to support daily store operations and lead staff while driving sales and delivering excellent customer service.

The role requires strong leadership, communication, and problem-solving abilities, with flexibility to work evenings, weekends, and holidays. Local travel may be required. External hiring range: $18.60–$21.00 per hour.