Retail Operations Lead: Inventory & Guest Experience

ALO; West Hartford (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Medical/dental/vision options

401K with matching

Monthly incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO is hiring an Operations Lead in West Hartford to drive profitability and efficiency. You will work with Operations and Visual Managers, oversee stockroom and floor operations, lead a team, and ensure safety and cleanliness across the store.

You will manage inventory accuracy, shipments, replenishment, and visual standards while leveraging metrics to inform business decisions and achieve KPI targets. This role requires full-time availability including holidays.

Qualifications

• 2+ years in a client-focused, sales environment.
• Proven leadership and decision-making capabilities.
• Open to feedback and committed to team growth.
• Self-motivated with focus on results and teamwork.
• Strong interpersonal and written communication skills.
• Aligns with ALO’s guiding principles.
• Requires constant movement throughout store areas.
• Ability to lift/move up to 50 pounds and perform climbing tasks.
• Ability to stand and move for entire shifts.

Responsibilities

• Lead inventory processes to maximize accuracy and reduce shrink.
• Investigate inventory issues with GM to close gaps.
• Oversee shipments, receiving, replenishment, and floor recovery.
• Maintain strong visual standards on the sales floor.
• Support safe operations via strict stockroom standards.
• Collaborate with leaders on reporting, budgets, expenses, and vendors.
• Move across the floor to meet business and guest needs.
• Recruit and develop Operations Associates; provide feedback.
• Coordinate cross-functional training and execute directives.
• Open/close store according to back-of-house standards.

Skills

Client-centric sales

Leadership

Feedback oriented

Self-motivated

Interpersonal skills

Written communication

Guiding Principles alignment

Movement throughout store

Physical stamina

Ladder/climb safety

Job description

ALO is hiring an Operations Lead in West Hartford to drive profitability and efficiency. You will work with Operations and Visual Managers, oversee stockroom and floor operations, lead a team, and ensure safety and cleanliness across the store.

You will manage inventory accuracy, shipments, replenishment, and visual standards while leveraging metrics to inform business decisions and achieve KPI targets. This role requires full-time availability including holidays.