Retail Operations Lead — Guest Experience & Merchandising

Ultipro; Washington; On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Performance Bonuses

Employee Assistance Program

401(k)

Paid Sick Time

Job summary

Buckle in Washington state is seeking an Operations Manager to oversee daily store operations and guest experience, including promotions, inventory, training, and coordination with management.

You will lead onboarding, supervise staff, maintain visual standards, handle shipping and returns, and ensure policies and loss prevention practices are followed. The role requires flexibility and strong customer service.

Qualifications

• High school diploma or GED; or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Oversee store operations and guest service, including promotions, inventory management, and onboarding of new teammates.
• Lead daily disciplines, maintain POS knowledge, and ensure loss prevention and policy compliance.
• Organize fixtures, merchandising and visual standards; manage shipments, returns and vendor communications.

Education

High school diploma or GED

Job description

Buckle in Washington state is seeking an Operations Manager to oversee daily store operations and guest experience, including promotions, inventory, training, and coordination with management.

You will lead onboarding, supervise staff, maintain visual standards, handle shipping and returns, and ensure policies and loss prevention practices are followed. The role requires flexibility and strong customer service.