Guest Experience & Retail Operations Lead

Ultipro; Fort Worth (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Performance Bonuses

Employee Assistance Program

401(k)

Paid Sick Time

Job summary

Buckle is seeking an Operations Manager to oversee daily store operations and guest service, with responsibilities spanning inventory, merchandising, and team leadership. The role may require flexible scheduling, including peak shopping periods, to ensure an exceptional guest experience.

The position emphasizes training, onboarding new teammates, and maintaining Loss Prevention standards while coordinating with store management and district leadership.

Qualifications

• Previous retail management or supervisory experience.
• Flexible schedule including holidays and weekends.
• Strong guest service and communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Lead store operations and team through daily duties.
• Manage promotions and signage.
• Complete inventory reviews and year-end inventory.
• Handle shipments and returns processing.
• Ensure Loss Prevention procedures are followed.
• Provide feedback to management.

Skills

Leadership

Customer service

Inventory control

Merchandising

POS knowledge

Loss prevention

Onboarding

Scheduling

Communications

Problem solving

Education

High school diploma

Tools

POS system

Job description

Buckle is seeking an Operations Manager to oversee daily store operations and guest service, with responsibilities spanning inventory, merchandising, and team leadership. The role may require flexible scheduling, including peak shopping periods, to ensure an exceptional guest experience.

The position emphasizes training, onboarding new teammates, and maintaining Loss Prevention standards while coordinating with store management and district leadership.