Retail Operations Lead — Guest Experience & Growth

White House Gifts Center; Washington (District of Columbia); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday benefits

Career growth opportunities

Job summary

White House Gifts in Washington, DC, is seeking an Assistant Director of Retail Operations to lead daily store operations, coach staff, and drive customer experiences in a high-volume tourism environment.

You will work closely with the Director of Retail Operations to optimize labor, streamline processes, coordinate store and warehouse workflows, and uphold a culture of hospitality and excellence for visitors from around the world.

Qualifications

• Proven ability to lead retail teams in a fast-paced, high-volume environment.
• Strong communication, problem-solving, and customer-service focus.

Responsibilities

• Lead daily retail operations and staff in a high-volume environment.
• Coach and develop retail staff and supervisors.
• Oversee labor management, scheduling, and execution.
• Coordinate communication between store and warehouse teams.
• Drive sales performance and customer satisfaction.
• Support merchandising, inventory flow, and organizational standards.
• Maintain positive workplace culture.

Skills

Retail leadership

Communication

Problem-solving

Team leadership

Customer service leadership

Job description

White House Gifts in Washington, DC, is seeking an Assistant Director of Retail Operations to lead daily store operations, coach staff, and drive customer experiences in a high-volume tourism environment.

You will work closely with the Director of Retail Operations to optimize labor, streamline processes, coordinate store and warehouse workflows, and uphold a culture of hospitality and excellence for visitors from around the world.