Retail Operations Lead - Full-Time, Training & Team Coaching

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Full benefits

Job summary

The Salvation Army USA Western Territory is seeking an Assistant Store Manager for the SF Geary Thrift Store. This full-time benefited role focuses on leading daily operations, coaching staff, and delivering excellent customer and donor service.

Responsibilities include supervising employees, coordinating shift changes, maintaining ARC merchandising standards and inventory levels, and ensuring safety and compliance with organizational policies.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years Retail Management/Supervisory experience.
• Ability to operate POS/Cash Register and schedule and supervise store employees.
• Must hold a valid Driver’s license with proof of insurance.
• Must pass background check including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers and donors.

Responsibilities

• Takes an active role with the Store Manager in day-to-day operations.
• Assumes responsibility in the absence of the Store Manager.
• Provides coaching, training and development to store employees.
• Maintains good customer/donor/community relations; resolve complaints; ensure quick, efficient service.
• Coordinate daily morning and shift change team meetings in absence of Store Manager.
• Supervise employees to ensure compliance with directives and guidelines.
• Provide training on store policies and procedures by The Salvation Army.
• Communicate personnel issues with District Sales Manager when Store Manager is absent; coordinate disciplinary actions as needed.
• Complete tasks as assigned by Store Manager, District Sales Manager and Command staff.
• Ensure Time and Attendance compliance and ARC merchandising standards; maintain inventory and Rag Out accuracy.
• Oversee BRP and ensure staff meet daily processing goals.
• Ensure donation site staff work effectively and efficiently.
• Maintain change, safeguard cash, and bank cash receipts per policy.
• Attend Monthly Store Meetings and support safety/compliance initiatives.

Skills

Retail Management

Supervisory Experience

Customer Service

Communication

Driver's license

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

The Salvation Army USA Western Territory is seeking an Assistant Store Manager for the SF Geary Thrift Store. This full-time benefited role focuses on leading daily operations, coaching staff, and delivering excellent customer and donor service.

Responsibilities include supervising employees, coordinating shift changes, maintaining ARC merchandising standards and inventory levels, and ensuring safety and compliance with organizational policies.