Retail Operations Lead - Fleet Excellence

Warby Parker; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

401(k)

Job summary

Warby Parker is seeking an Associate Manager, Retail Operations to support the day-to-day operations of our growing retail fleet. You will partner with cross-functional teams and field leaders to drive operational excellence and ensure stores have the tools and processes needed to deliver exceptional customer experiences.

This role thrives in a fast-paced environment, balancing project management, execution, and field support across 360+ stores.

Qualifications

• 3–5 years of experience in retail operations or field leadership.
• Strong organization and multitasking skills.
• Excellent communication across teams and levels.
• Ability to manage budgets and vendor relationships.
• Proficient in Google Workspace (Sheets, Docs, Slides).

Responsibilities

• Partner with cross-functional teams to support and execute operational initiatives across the retail fleet.
• Manage relationships with external vendors and supply partners that support store operations.
• Oversee retail supplies ordering, budgets, and operational resources needed to support stores.
• Partner with Store Communications to develop timelines and support field readiness for new processes, tools, and operational updates.
• Support the execution of fleet-wide operational projects and process rollouts, including testing, documentation, communication, and field adoption.
• Collaborate with cross-functional partners to identify opportunities to improve operational processes, reduce complexity, and drive consistency across the fleet.
• Manage and prioritize retail support requests, ensuring timely resolution and identifying recurring opportunities for process improvement.
• Develop tools, resources, and operational guidance that support execution, adoption, and accountability in stores.
• Track project milestones, operational performance, and key deliverables to ensure successful implementation and follow-through.
• Serve as a liaison between field teams and headquarters partners, bringing forward feedback and helping shape scalable solutions.
• Support operational readiness and execution for company initiatives, pilots, and business-critical projects.
• Partner with field leaders to drive consistency, accountability, and adoption of operational programs and standards.

Skills

Retail operations

Project management

Cross-functional collaboration

Vendor management

Google Workspace

Attention to detail

Tools

Google Sheets

Google Docs

Google Slides

Job description

Warby Parker is seeking an Associate Manager, Retail Operations to support the day-to-day operations of our growing retail fleet. You will partner with cross-functional teams and field leaders to drive operational excellence and ensure stores have the tools and processes needed to deliver exceptional customer experiences.

This role thrives in a fast-paced environment, balancing project management, execution, and field support across 360+ stores.