Store Leader: Drive Team Excellence & Customer Experience

Warby Parker; Woburn (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k)

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a motivated Store Leader to build and lead a team of Managers, Opticians, and Advisors, driving exceptional customer experiences and achieving store financial targets.

You will recruit, train, and coach staff, manage scheduling and payroll, partner with Marketing on events, and uphold brand values while growing your store's performance.

This role requires 3+ years in retail management, a hands-on approach, and a passion for service, fashion, and technology.

Qualifications

• 3+ years in a management role at a complex, customer-focused retailer.
• Able to build, coach, and retain a high-performing team that meets sales and operational goals.
• Clear, honest communicator capable of tough decisions.
• Organized, entrepreneurial go-getter who takes calculated risks to deliver results.
• Strong collaboration and interpersonal skills.
• Resourceful problem-solver with a passion for service.

Responsibilities

• Represent Warby Parker's values to customers and team members.
• Execute and improve store operations to meet financial targets and customer experience goals.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with Marketing.
• Protect inventory and assets through procedures and risk management.
• Lead recruitment, onboarding, and ongoing staff development.

Job description

Warby Parker is seeking a motivated Store Leader to build and lead a team of Managers, Opticians, and Advisors, driving exceptional customer experiences and achieving store financial targets.

You will recruit, train, and coach staff, manage scheduling and payroll, partner with Marketing on events, and uphold brand values while growing your store's performance.

This role requires 3+ years in retail management, a hands-on approach, and a passion for service, fashion, and technology.