Retail Operations Lead - Fast-Paced & Customer-Focused

Victoria’s Secret & Co.; Richmond (VA); On-site; USD 24,000 - 29,000; Full time

Job summary

Victoria’s Secret & Co is seeking a Store Leadership Supervisor to drive daily operations, lead a team, and ensure exceptional customer experiences. The role reports to the Store Manager and involves coaching associates, managing stock, and upholding brand standards in a fast-paced retail environment.

Salary ranges in ads show the pay scale; the minimum and maximum are disclosed to reflect market compensation.

Qualifications

• Ability to drive customer satisfaction and loyalty.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• Scope and level of responsibility may vary based on store size and business complexity.

Skills

Customer satisfaction

Attention to detail

Fast-paced environment

Coaching in real time

Retail experience

Tools

Headsets

Mobile devices

Computers

Job description

Victoria’s Secret & Co is seeking a Store Leadership Supervisor to drive daily operations, lead a team, and ensure exceptional customer experiences. The role reports to the Store Manager and involves coaching associates, managing stock, and upholding brand standards in a fast-paced retail environment.

Salary ranges in ads show the pay scale; the minimum and maximum are disclosed to reflect market compensation.